Refund policy

1. Returns

You may return items within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, in its original condition and packaging.

• A proof of purchase (receipt or order confirmation) is required.

📩 To start a return, please contact us at: dariia@enkore.me

Please do not send your return without contacting us first.

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2. Non-returnable items

Certain types of items cannot be returned, such as:

• Custom-made or personalized products

• Digital downloads

• Final sale or clearance items

• Perishable goods (if applicable)

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3. Exchanges

We only replace items if they are defective, damaged, or you received the wrong product. If you need an exchange, email us at dariia@enkore.me with photos and order details.

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4. Refunds

Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 10 business days.

Please note:

• Shipping costs are non-refundable.

• If your refund is late or missing, check with your bank or payment provider first. Then contact us if needed.

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5. Return Shipping

Customers are responsible for return shipping costs unless the item was incorrect or damaged. We recommend using a trackable shipping service.

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6. Need help?

For any questions about returns or refunds, feel free to contact us:
📧 dariia@enkore.me

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🛍 Thank you for shopping with Carpetman merch!